We want you to be happy with your Galleria Design purchase. Because furniture can be large, customized, and specially prepared, returns and refunds are subject to the conditions below.

1. Eligibility for Returns

A return may be considered when:

  • The product arrives damaged or defective
  • The wrong product has been delivered
  • The product does not match the confirmed order
  • Another issue covered by our applicable return policy occurs

Products must generally be unused, undamaged, and in their original condition and packaging unless the return is due to damage or a product defect.

2. Damaged or Defective Products

If your furniture arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.

We may request photographs, videos, order details, packaging images, or other information to assess the issue.

Depending on the circumstances, we may offer repair, replacement, store credit, or an appropriate refund.

3. Non-Returnable Items

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

  • Customized or made-to-order furniture
  • Personalized products
  • Products altered according to customer specifications
  • Items damaged after delivery due to improper use, handling, or installation
  • Products showing normal wear and tear

4. Change of Mind

Returns due solely to a change of mind, preference, colour preference, dimensions, or suitability may not be accepted for furniture products, particularly for customized or made-to-order items.

Please carefully review product specifications, dimensions, materials, colours, and other details before placing your order.

5. Refunds

Once an approved return or refund is processed, the refund will generally be issued through the original payment method, subject to applicable payment-provider processing times.

Shipping, delivery, installation, or other service charges may be non-refundable where permitted.

6. Cancellation

Order cancellation requests should be submitted as early as possible. Once an order has entered production, customization, packing, or dispatch, cancellation may not be possible.

7. How to Request a Return or Refund

To request a return, replacement, or refund, contact Galleria Design with:

  • Order number
  • Customer name and contact details
  • Product name
  • Reason for the request
  • Relevant photographs or videos, where applicable

Our team will review the request and provide the next steps.

8. Policy Changes

Galleria Design reserves the right to update this policy from time to time. The latest version will always be published on our website.