At Galleria Design, we carefully prepare every order to ensure your furniture reaches you safely and securely.

1. Order Processing

Orders are processed after successful payment confirmation. Processing times may vary depending on the product, availability, customization requirements, and delivery location.

For furniture and large items, additional preparation time may be required before dispatch.

2. Delivery Time

Estimated delivery times depend on the product and destination. The estimated delivery timeframe will be communicated during or after order confirmation wherever applicable.

Delivery dates are estimates and may be affected by factors such as weather, transportation delays, holidays, remote locations, logistics issues, or circumstances beyond our reasonable control.

3. Delivery Charges

Shipping or delivery charges, where applicable, will be displayed during the ordering process or communicated before order confirmation.

Additional charges may apply for special handling, difficult-to-access locations, assembly, stairs, or other services where applicable.

4. Delivery Inspection

Customers are encouraged to inspect the package and furniture at the time of delivery. If you notice visible damage, please notify the delivery personnel where possible and contact Galleria Design as soon as possible with photographs or videos of the issue.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information. Delays or additional delivery charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

6. Delayed or Failed Delivery

If delivery is unsuccessful because the customer is unavailable, the address is incorrect, or access to the delivery location is restricted, additional delivery arrangements or charges may apply.